Question 1

How far is it from the cruise port to your tour meeting point?

Accepted Answer

Our designated meeting points are conveniently located very close to the cruise ship pier, usually within a short walking distance. Specific details will be provided with your tour confirmation.

Question 2

How long are your tours, and will I have enough time to get back to my cruise ship?

Accepted Answer

We offer a variety of tour durations, clearly stated in the tour descriptions. We meticulously schedule our tours to ensure you have ample time to return to your cruise ship well before its departure.

Question 3

What happens if my cruise ship arrives late?

Accepted Answer

We understand that cruise ship schedules can sometimes change. Please contact us as soon as you are aware of any delays. We will do our best to accommodate you, either by adjusting the schedule or offering alternative options if feasible.

Question 4

Are your tours suitable for all ages and fitness levels?

Accepted Answer

We offer a range of tours with varying activity levels. Please check the specific tour description for details on physical requirements. We are happy to discuss your needs and recommend the most suitable options for your group.

⚠️Important:

At this time, we would like to inform you that our current tours do not have wheelchair accessibility or ramp access. We sincerely apologize for any inconvenience or disappointment this may cause.

Please know that we are actively working on improving the accessibility of our tours to better accommodate all our guests in the future. This is a priority for us, and we are dedicated to making our experiences inclusive for everyone.

Thank you for your interest in Bon Siman. We hope to have the opportunity to welcome you on our fully accessible tours in the future.

Question 5

What should I bring with me on the tour?

Accepted Answer

We recommend bringing comfortable walking shoes, sunscreen, a hat, sunglasses, and your camera.

For water-based activities, sun protection shirts, swimsuit, and towel are also recommended. Specific items may be mentioned in your tour confirmation.

Question 6

What if the weather is bad on the day of my tour?

Accepted Answer

Bonaire generally enjoys sunny weather, but in case of unexpected severe weather, we will assess the situation and prioritize your safety. We will communicate any cancellations or changes as soon as possible and offer alternative options or a refund if necessary.

Question 7

Can I book a private tour for my group from the cruise ship?

Accepted Answer

Yes, we offer private tours that can be customized to your group's interests and schedule. Please contact us in advance to discuss your requirements and availability.

Question 8

What currency do you accept, and can I pay with a credit card?

Accepted Answer

The official currency of Bonaire is the US Dollar (USD). We accept major credit cards for online bookings and at our physical locations.

Question 9

How can I identify my Bon Siman tour guide at the port?

Accepted Answer

Your tour confirmation will include details on where to meet your guide and how they will be identified (e.g., holding a Bon Siman sign, wearing a specific uniform).

Question 10

Are your tours guided, and what languages do your guides speak?

Accepted Answer

Yes, all our tours are led by knowledgeable and friendly local guides who are passionate about sharing the wonders of Bonaire. Our guides typically speak: English, Dutch, Spanish, Italian, German, and Papiamentu.

Please let us know your preferred language when booking.

Question 11

What is included in the price of your tours? (copy)

Accepted Answer

You'll always count with: Wi-Fi, Ice Cold Water, Comfy Transportation, and Air Conditioner.

Benefits vary depending on the specific tour. Some include wine, guiding services, entrance fees (where applicable), and sometimes equipment rental (e.g., snorkel gear) or refreshments.

FAQ